IT Service Desk Associate (Level 1) - Urgent Hiring!
Core
First Level IT support for a global team, handling user incidents and requests via phone, email, and chat.
Role type
Level 1 IT Service Desk Associate
Builds
IT support services for a global team
Domain
IT Service Management / Workplace IT
Deliverable
client delivery
Required skills
General IT Knowledge, Workplace IT focus, Business English fluency, Incident management, Knowledge base usage, Cross-functional thinking, Quick problem solving, Customer service orientation, Self-motivation, Adaptability to shifting schedules
Preferred skills
Fresh graduate status, Ability to work onsite
Technologies
Microsoft Office, Microsoft Outlook
Responsibilities
Collect, document, resolve, and process user incidents and requests; Use knowledge base in daily business; Communicate with team management about new solutions and open points; Support the ITSD Global Team in developing new ways of working
Seniority
Entry-level / Fresh Graduates