SR TECHNICAL CONSULTANT – OPLEAD AND SERVICE MANAGEMENT - 36519
Core
Support the Global Operational Lead and Service Manager in reliable end-to-end operations, SLA compliance, issue resolution, and L3 transitions for application support.
Role type
Senior Technical Consultant (Service Management & Operations)
Builds
Reliable IT operations and service quality for global applications
Domain
IT Operations / Service Management
Required skills
ITSM (Incident, Problem, Change management), CMDB/ITOM maintenance, SLA/KPI reporting, L3 transition coordination, stakeholder communication, troubleshooting, deployment stabilization
Preferred skills
Support automation, root-cause/trend analysis, global operations coordination, Spanish language proficiency
Technologies
ITSM tools, CMDB, ITOM platforms
Responsibilities
Maintain accurate CMDB, ITOM, and Support Concept documentation; Report on ITSM ticket and SLA KPIs; Act as SPoI for downtime and maintenance windows; Coordinate L3 transitions and support knowledge transfer
Seniority
Senior, hands-on IC