Customer Service Advisor
Core
Provide tailored, friendly, and professional customer service for a premium car manufacturer, handling interactions, capturing data, and escalating issues.
Role type
Customer Service Advisor
Builds
Customer experience and brand reputation for a premium car manufacturer
Domain
Automotive / Customer Contact Center
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, emotional intelligence, listening, attention to detail, stress resistance, computer literacy, flexibility in shift patterns
Preferred skills
Experience in automotive, hospitality, travel/leisure, or emergency service sectors; knowledge of geographical and traffic regulations; affinity for premium car manufacturers and future technologies
Responsibilities
Handle all customer interactions in a prompt, professional, and knowledgeable manner; Engage with customers to understand requirements; Capture, maintain, and ensure quality of customer data; Correspond with rescue workers in emergency situations; Highlight and escalate issues as necessary
Seniority
Experienced
