Customer Solutions Representative - Dallas Redbird
Core
Greet customers, direct them to appropriate services, and provide job search assistance and community resource information at a workforce center.
Role type
Customer Solutions Representative
Builds
Customer service interactions and job referrals
Domain
Workforce development / Career services
Deliverable
client delivery
Required skills
Customer service, active listening, needs analysis, judgment, tact, diplomacy, persistence, multitasking, system data entry
Responsibilities
Greet customers and suggest service routes, direct customers to appropriate services, summarize services, offer work applications, update MIS systems, provide community resource info, record job referrals, ensure material availability