Bogotá | Customer Service Specialist I WI
Core
Handle customer interactions via phone, chat, or email to resolve inquiries and provide support for clients.
Role type
Customer Service Representative
Builds
Customer support interactions for various client brands
Domain
Customer Service / BPO
Deliverable
client delivery
Required skills
English communication, problem-solving, data handling, multitasking, CRM navigation, basic computer skills
Responsibilities
Handle inbound and outbound communications, take ownership of customer issues until resolution, document interactions accurately, escalate complex cases, maintain confidentiality
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