Customer Care Agent (English&Spanish)
Remote
Core
Support gamers and resolve customer requests via tickets and phone in English and Spanish to ensure high-quality service and player satisfaction.
Role type
Customer Care Agent (bilingual)
Builds
Player support experience and operational excellence within a global gaming company
Domain
Gaming / Customer Support
Deliverable
client delivery
Required skills
Fluent English (written/spoken), Spanish (Upper-Intermediate/Advanced), Ticketing/CRM tools, Workload management, Problem-solving
Preferred skills
Empathy, Proactive approach, Adaptability
Technologies
MS Office, CRM/ticketing tools
Responsibilities
Handle customer requests via tickets and phone, Investigate and resolve issues using internal tools, Track and document cases until resolution, Escalate complex cases, Identify recurring issues to improve processes