Senior Software Engineer
Core
Design and build scalable, AI-powered features for Customer Service workflows, including case management and guided agent experiences, on the ServiceNow platform.
Role type
Senior Software Engineer (AI/Platform)
Builds
Customer-facing workflows, case management systems, and agent tools for ServiceNow CRM.
Domain
SaaS / Customer Service Management / AI
Deliverable
production ML models
Required skills
Java, JavaScript/TypeScript, React, System Design, API Design, Data Modeling, Test Automation, CI/CD, LLM APIs, Agent Orchestration, Prompt Engineering, Performance Optimization
Preferred skills
CRM domain knowledge, Experience with AI coding tools (Claude/Codex), Experience with automated testing frameworks (JUnit, Selenium, Playwright)
Technologies
ServiceNow Platform, Java, JavaScript, TypeScript, React, LLM APIs
Responsibilities
Build high-quality, scalable applications and integration solutions; Partner with product owners to design and implement features; Own critical technical initiatives from planning to deployment; Develop proof-of-concept and prototype solutions; Establish best practices for platform development and performance; Mentor and guide engineers.
Seniority
Senior, hands-on IC with technical direction
