ATENDENTE CALL CENTER (36096-36373-36405-36425)
Core
Junior call center agent providing efficient, high-quality customer service via phone and WhatsApp for the automotive sector.
Role type
Junior customer service representative (call center)
Builds
Customer support interactions and data entry for automotive clients
Domain
Automotive industry + Customer service
Deliverable
client delivery
Required skills
Portuguese (fluent), Microsoft Office proficiency, proven customer service experience, CRM and telecom platform familiarity
Preferred skills
English or Spanish, automotive product knowledge
Responsibilities
Answer client inquiries via phone and WhatsApp, maintain detailed records, resolve customer issues efficiently, manage multiple simultaneous interactions, collaborate with team to meet performance goals, adhere to company procedures and quality standards, escalate complex issues to supervisors
Seniority
Junior, entry-level
