Retail Customer Service
On-site
Core
Deliver customer service, process transactions, and encourage repeat custom in a betting shop environment.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Cash handling, customer service, problem-solving, safer gambling advocacy, shift flexibility
Preferred skills
Previous customer-facing experience, confidence working with customers in person
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions including cash handling, demonstrate products and betting terminals, handle customer complaints, maintain high shop standards, open or close the shop
Seniority
Entry-level, individual contributor