Front Office Night Manager
Core
Lead the front office team during night shifts to ensure exceptional guest service and smooth hotel operations.
Role type
Night Manager (Front Office)
Builds
Guest experiences and operational continuity for Fairmont Hotels & Resorts
Domain
Hospitality / Hotel Management
Required skills
supervisory experience, guest service, emergency procedures, interdepartmental liaison, financial reporting, complaint handling
Preferred skills
Hospitality Management degree/diploma, hotel loyalty program experience
Technologies
N/A
Responsibilities
Lead, train, and recognize the overnight team; communicate shift information via logs and meetings; assist guests with hotel facilities; coordinate timely reviews for the overnight team; liaise with other departments including Accounting; complete end-of-day reports and balance accounts; maintain accurate transaction records; handle guest complaints efficiently.
Seniority
Mid-level, hands-on IC