Administrative Assistant (6:30am-3pm)
Core
Primary coordinator for end-to-end order management, acting as a liaison between customers, production teams, and internal stakeholders to ensure timely order fulfillment.
Role type
Senior Administrative Assistant (Order Management)
Builds
Order fulfillment processes and customer service delivery
Domain
Manufacturing / Environmental Services
Required skills
Order processing, cross-functional coordination, escalation management, process improvement, root cause analysis, data integrity management, project billing, team mentoring, system enhancement, break-fix management
Preferred skills
Sales Force experience, chemical industry experience, SAP experience
Responsibilities
Process standard and complex orders accurately, coordinate with plant teams for scheduling, manage order-related issues and escalations, communicate proactively with customers regarding order status, execute project billing activities, conduct root cause analysis for process gaps, train and mentor new team members, monitor order progress and address delays
Seniority
Mid-level, hands-on IC
