Customer Service Manager
Core
Lead customer service operations across multiple manufacturing and warehouse locations to deliver exceptional customer outcomes and drive service excellence.
Role type
Senior Customer Service Manager
Builds
Customer service operations and team capability across manufacturing and logistics sites
Domain
Specialty chemicals / Construction and industrial manufacturing
Required skills
Team leadership and development, Stakeholder management, Operational performance management, Change management, Commercial awareness, Data-driven decision making
Responsibilities
Lead customer service operations across multiple manufacturing and warehouse locations, Lead and develop a talented Customer Services team, Shape and enhance the customer experience by driving service improvements, Collaborate with stakeholders across Supply Chain, Logistics, Operations and Sales
Seniority
Senior, hands-on IC
