ITM LAI MONTSOULT – Employé Service Points de Vente H/F
Core
Serve as the primary communication link between stores and the logistics establishment, handling client inquiries, tracking deliveries, and managing product quality issues.
Role type
Customer service and logistics operations specialist
Builds
Reliable supply chain communication and delivery tracking for retail stores
Domain
Retail logistics and customer service
Deliverable
dashboards & analysis
Required skills
Customer service, telephone communication, delivery tracking, incident management, product quality checks, computer literacy
Preferred skills
Autonomy, active listening, problem-solving
Technologies
Internal logistics procedures, computer tools
Responsibilities
Answer client calls and route inquiries, track daily deliveries and notify of schedule changes or delays, handle delivery anomalies and quality checks, propose products to stores
Seniority
Entry-level to Mid-level, hands-on IC