Mitarbeiter Notruf- und Serviceleitstelle (m/w/d)
Core
Central monitoring and dispatch coordination for alarm systems (fire, burglary, robbery) and intervention forces, ensuring reaction time compliance and quality standards.
Role type
Operations center dispatcher (security)
Builds
Alarm monitoring and intervention coordination for security clients
Domain
Security services / Emergency response
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, customer communication
Preferred skills
NSL certification, security service experience, customer service experience
Technologies
Alarm systems, video surveillance systems, intervention force dispatch systems
Responsibilities
Monitor and support customers/partners with alarm handling issues, oversee all connected alarm systems, coordinate intervention forces and enforce reaction times, manage documentation and monitoring of elevator systems and video feeds, maintain quality standards and data integrity