Ticket Office Assistant Manager - Winter 2026-27
Core
Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experience and drive revenue through ticket sales and upselling.
Role type
Assistant Ticket Manager (Seasonal, Front-line Leadership)
Builds
Lift access products, activity tickets, lessons, rentals, and related services for resort guests
Domain
Ski resort operations / Guest services / Sales
Deliverable
product features
Required skills
Team leadership and coaching, Cash handling, Guest service management, Sales and upselling, Scheduling and payroll administration, Conflict resolution, Product knowledge training
Preferred skills
Experience with Resort Technology Partners (RTP) software, Bachelor's degree, Multilingual abilities, Succession planning
Technologies
Resort Technology Partners (RTP) software
Responsibilities
Lead and manage front-line staff including hiring, training, and performance feedback; Provide on-the-ground support for guest interactions and resolve complaints; Promote and sell lift access products and services; Book private lessons and reservation-based products; Maintain office environment and support operational workflows.
Seniority
Mid-level, hands-on IC with supervisory duties