Reservation Executive
Core
Manage room reservations, optimize occupancy and revenue, and ensure guest satisfaction for hotel properties.
Role type
Reservation Executive
Builds
Room bookings and occupancy forecasts
Domain
Hospitality / Hotel Management
Required skills
Reservation systems, Hotel management software, MS Excel, Forecasting, Revenue management, Customer service, Data analysis, Team supervision, Policy adherence, Market trend analysis
Preferred skills
Additional languages
Responsibilities
Plan and coordinate room reservations to optimize occupancy and revenue, Implement effective selling techniques and strategies to maximize room sales, Prepare accurate forecasts, reports, and statistics on a timely basis, Respond promptly to customer inquiries and resolve issues efficiently, Maintain and update the corporate database with guest information and booking details, Train and supervise reservation associates, delegating tasks as needed, Ensure adherence to company policies regarding discounts and corporate rates, Monitor and analyze market trends to adjust reservation strategies, Assist in developing occupancy forecasts for annual budgets, Handle VIP reservations and special requests with utmost care and attention