L1 IT Customer Support French & English
On-site
Core
Provide accurate and optimal IT solutions via telephone, e-mails or chat to troubleshoot issues (office, windows, outlook, internet, specific applications, hardware) and ensure positive customer satisfaction.
Role type
L1 IT Customer Support Agent
Builds
IT support solutions for customers
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
fluent French and English (B2/C1), troubleshooting hardware and software, active listening, multitasking, shift work availability
Preferred skills
previous customer support experience