Front Desk Agent ( Omani )
Core
Provide prompt, courteous, and efficient service to guests from arrival to departure, including check-in/check-out, room escort, and handling inquiries.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and hotel service experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, cash handling, Opera PMS, up-selling, complaint resolution, telephone service
Preferred skills
Prior experience with Opera or related systems, fluency in English, additional languages
Technologies
Opera PMS
Responsibilities
Greet guests by name and escort to rooms, administer cashiering standards and process payments, use computerized Front Office systems for accounts, handle guest complaints sensitively, provide personalized telephone service, check reception organization and complete checklists, promote loyalty programs and F&B events, up-sell room inventory.
Seniority
Individual Contributor