Guest Service Agent (m/f/d)
Core
Ensure guests feel welcome and create special experiences from check-in to check-out, handling inquiries, phone calls, and providing local recommendations.
Role type
Guest Service Agent
Builds
Frontline guest interactions and operational support for hotel check-in/out processes
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Local knowledge of Vienna, MS-Office proficiency, PMS (Opera) experience
Preferred skills
German and English language skills
Responsibilities
Greet guests and handle individual requests, manage check-in and check-out processes, handle guest inquiries via phone, provide recommendations for local restaurants and events