Business & Process Analyst Internship
Core
Build churn-risk scores for first-year exhibitors and sponsors, map the customer journey from contract to rebooking, and streamline communication processes to improve retention and sales efficiency.
Role type
Business & Process Analyst Intern
Builds
Churn-risk models, customer journey maps, monthly insight packs, and customer-facing digital pages
Domain
B2B Events / Pharma / Customer Retention
Deliverable
dashboards & analysis
Required skills
Churn modeling, Customer journey mapping, Salesforce data hygiene, Process auditing, Web development support, Account research, Data visualization, Stakeholder collaboration
Preferred skills
Economics or Data Analytics background, Analytical storytelling, Cross-functional communication, Project ownership
Technologies
Salesforce, Analytics tools, Web development platforms
Responsibilities
Build churn-risk scores for first-year accounts, Map customer journey end-to-end to identify drop-off points, Analyze reasons for customer retention or churn, Improve Salesforce data quality and pipeline hygiene, Audit and streamline customer communication processes, Support development of customer-facing digital pages
Seniority
Intern