Kundenberater (m/w/d) Innendienst
Core
Provide telephone and email customer support, monitor EDI orders and online shops, process incoming orders, and handle customer complaints.
Role type
Customer Service Representative (Inbound)
Builds
Order processing, quotations, and customer communication for Somfy's window treatment and gate automation products
Domain
Home automation / Building automation
Deliverable
client delivery
Required skills
CRM system proficiency, technical product knowledge, order management, complaint handling, German (fluent), PC skills
Preferred skills
English, sales experience, multitasking
Technologies
CRM systems, EDI, online shops
Responsibilities
Monitor EDI orders and online shop orders, process incoming orders and correspondence, create quotations, handle customer complaints, provide technical product advice, maintain customer data in CRM, support sales actions