ALTERNANCE : Technicien Support en Numérique H/F
Core
Handle user assistance requests via phone, ticketing, and email; diagnose hardware/software failures; manage incident backlogs and escalations for clients across various industries.
Role type
Junior digital support technician (alternance)
Builds
IT support services and incident resolution for enterprise clients
Domain
IT Services / Managed Services
Required skills
Customer service, active listening, basic IT troubleshooting, incident reporting, ticket management, backlog tracking
Preferred skills
Foreign language (English, German, Spanish, Italian, or Dutch), background in customer service
Technologies
GLPI, Servicenow, Easyvista
Responsibilities
Answer user requests via phone, ticketing, and email; diagnose hardware and software issues; write incident reports; manage ticket backlogs and escalate incidents
Seniority
Junior, trainee