IT Service Desk Specialist (m/f/d) | Doka Malaysia
On-site
Core
Central IT Service Desk specialist supporting global IT incidents, service requests, and standardized workflows for users worldwide.
Role type
IT Service Desk Specialist
Builds
Global IT service stability and user productivity
Domain
IT Service Management (ITSM)
Required skills
IT incident management, ticketing systems, ITIL processes, Microsoft 365, Windows environments, knowledge base creation, major incident coordination
Preferred skills
First professional experience in IT support, structured troubleshooting approach
Technologies
Microsoft 365, Windows, ticketing systems
Responsibilities
Process and resolve IT incidents and service requests, manage Joiner/Mover/Leaver workflows, create and maintain knowledge articles, coordinate major incidents, support continuous improvement of IT processes
Seniority
Entry to Mid-level, hands-on IC