Customer Service Associate (Roadside Assistance) - Level 1 I Open for Fresh Graduate I Urgent Hiring!
Core
Manage inbound calls, process service requests, coordinate with a network of towing and repair providers, and handle billing inquiries for roadside assistance.
Role type
Level 1 Customer Service Associate (Roadside Assistance Dispatch)
Builds
Roadside assistance service delivery for customers
Domain
Automotive services / Business Process Outsourcing
Deliverable
client delivery
Required skills
Customer service, dispatch coordination, billing and payments processing, data entry, computer proficiency, problem-solving
Preferred skills
Experience in customer service, dispatch, or call center
Responsibilities
Manage inbound calls, answer questions about roadside assistance, process service requests, coordinate with service providers, maintain customer accounts, calculate charges, process payments, handle billing inquiries
Seniority
Entry-level, open to fresh graduates