Kundenbetreuer /Kundenberater Inbound Automotive 100% remote (m/w/d)
Core
First point of contact for customers experiencing vehicle breakdowns, accidents, or failures, organizing rapid assistance to restore mobility.
Role type
Inbound customer service agent (automotive assistance)
Builds
Emergency response coordination for vehicle breakdowns, towing, and rental car arrangements
Domain
Automotive insurance and roadside assistance
Deliverable
client delivery
Required skills
telephone communication, customer service, coordination of emergency services, invoicing, organizational skills
Preferred skills
experience in hospitality, tourism, automotive, or insurance industries, shift work flexibility
Technologies
none stated
Responsibilities
Answering phone inquiries regarding breakdown assistance, towing, and rental car organization; coordinating aid measures for international customers; communicating with insurance companies, partners, and service providers; processing invoices
Seniority
Entry-level to junior