Assistant Front Office Manager
Core
Support the Front Office Manager in overseeing daily front desk operations, leading the team, and ensuring seamless guest arrivals, in-house experiences, and departures.
Role type
Assistant Front Office Manager
Builds
Guest experiences and operational efficiency for a luxury hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership and coaching, Workforce planning and rostering, Performance management, Financial acumen, Property Management Systems (Opera Cloud), Operational compliance
Preferred skills
Recruitment coordination, Upselling initiatives, Data analysis for KPIs
Technologies
Opera Cloud
Responsibilities
Lead, coach, and motivate the Front Desk team; Manage workforce planning, rostering, and attendance; Oversee onboarding and training of new team members; Monitor departmental costs and labor expenditure; Ensure compliance with brand standards and safety requirements; Collaborate with other departments to resolve operational challenges.
Seniority
Mid-Senior, hands-on IC