Partner Technology Architect — Autonomous Workforce
Core
Senior technical strategist driving partner growth for AI-powered autonomous workforce solutions in IT service/operations and employee experience.
Role type
Senior IC Partner Technology Architect (Autonomous Workforce)
Builds
Reference architectures, solution templates, demo environments, and operational workflow blueprints for partners.
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), and AI-enabled operations.
Required skills
ITSM/ITOM/HRSD/SPM architecture, AI agents and AIOps, executive stakeholder engagement, partner ecosystem strategy, industry vertical transformation, competitive positioning, solution co-innovation, operational cost reduction strategies.
Preferred skills
ServiceNow platform certifications, experience with BMC Helix/Jira/Ivanti, IT operations strategy consulting, employee experience design.
Technologies
ServiceNow, BMC Helix, Atlassian Jira Service Management, Ivanti, Microsoft, AI Agents, AIOps.
Responsibilities
Co-create autonomous-operations architectures with partners, lead technical workshops with CIO/CHRO stakeholders, design architecture training programs, mentor partner architects, present strategies to executive audiences, guide partners on competitive positioning.
Seniority
Senior, hands-on IC
