Gestionnaire intérimaire des opérations - Soins à domicile
Core
Supervise and mobilize a team of coordinators and dispatchers responsible for home care service delivery, ensuring operational standards and performance goals.
Role type
Senior operations manager (home care)
Builds
Home care services for clients
Domain
Healthcare + Home care operations
Required skills
Team supervision, operational process management, scheduling optimization, performance analysis, coaching, stakeholder collaboration, complex situation resolution, bilingual communication
Preferred skills
Scheduling/dispatch experience, growth environment experience, administration/management/healthcare training
Technologies
Microsoft Office
Responsibilities
Supervise and coach coordinators and dispatchers, ensure compliance with operational processes and quality standards, support the team in resolving complex client/family/employee situations, plan and optimize schedules for adequate service coverage, analyze operational needs and implement efficiency solutions, track performance indicators and identify improvement opportunities, collaborate with HR and recruitment teams, partner with CLSC and health network stakeholders, participate in growth projects
Seniority
Senior, hands-on IC