Customer Success Program Manager (m/f/d)
Core
Guide customers across the DACH region toward long-term operational success by improving efficiency through effective onboarding, training, and the adoption of best practices for Intuitive's robotic surgery products.
Role type
Senior Customer Success Program Manager
Builds
Customer adoption and operational success for robotic surgery programs
Domain
Medical device / Robotic surgery
Required skills
Customer success management, onboarding, training, stakeholder management, project management, process improvement, strategic mindset, analytical capabilities, CRM proficiency
Preferred skills
Experience in medical device or healthcare industry, knowledge of robotic surgery programs
Responsibilities
Lead customer onboarding and ensure product adoption, act as a trusted advisor to optimize program performance, monitor success metrics and identify risks, collaborate with cross-functional teams (Sales, Marketing, Training, Service, Finance), support implementation of new products and programs, conduct business reviews and customer touchpoints, maintain customer records and reporting visibility