Agente de Atendimento II - PME
Core
Provide consultative, multichannel customer support to small and medium-sized enterprises (PME) for product usage, issue resolution, and process improvement.
Role type
Customer support agent (B2B/PME)
Builds
Customer support interactions and issue resolutions for SME clients
Domain
Financial services / Data services
Deliverable
client delivery
Required skills
Multichannel communication, problem-solving, system navigation, root cause analysis, process improvement
Preferred skills
Zendesk, Salesforce, Avaya, B2B/PME operations experience
Responsibilities
Handle inbound customer inquiries via phone, chat, WhatsApp, and email; Resolve product usage issues and billing/contract questions; Investigate root causes of reported problems; Register and track requests in corporate systems; Collaborate with internal teams to meet SLAs; Identify opportunities for process improvement.
Seniority
Individual contributor