Reception Team Member
Core
Provide efficient service for guest registration and departure, maintain accurate guest accounts, and handle incoming calls via the switchboard.
Role type
Reception Team Member
Builds
Guest check-in/check-out processes, accurate guest accounts, and internal communication channels.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, multitasking, communication, administration, computer skills, security procedures
Responsibilities
Handle guest registration and departure, manage guest accounts and charges, operate switchboard and transfer calls, document internal and guest messages, promote hotel facilities, assist with screening calls for reservations, host breakfast as requested.