Danish-Speaking Dispute Analyst - Tieto Banktech (m/f/d)
Core
Analyze and process payment card claims, disputes, and chargebacks for Nordic financial institutions, ensuring compliance with card-scheme requirements and internal guidelines.
Role type
Dispute Analyst (Payments/Banking Operations)
Builds
Dispute resolution outcomes and compliant transaction reviews for banking clients
Domain
Banking, Payments, Financial Services
Deliverable
client delivery
Required skills
Analytical reasoning, Problem-solving, Attention to detail, Case management, Regulatory compliance knowledge, Documentation preparation
Preferred skills
Visa/Mastercard product knowledge, Chargeback handling experience, Claims handling experience, Knowledge of Norwegian or Swedish
Technologies
Payment card schemes (Visa, Mastercard)
Responsibilities
Investigate and process payment card claims and disputes, Review transactions and supporting documentation, Ensure compliance with regulations and card-scheme requirements, Prepare accurate case documentation, Collaborate with colleagues across Nordic markets, Contribute to process improvements
Seniority
Individual Contributor