Customer Care Representative
Core
Provide high-volume customer support to DIY and established music artists via email, social media, phone, and live chat to ensure smooth distribution experiences.
Role type
Customer Care Representative (Music Distribution)
Builds
Distribution services for artists on TuneCore
Domain
Music Industry / Digital Distribution
Deliverable
client delivery
Required skills
High-volume ticket handling, multi-channel support (email/social/phone/chat), account/release issue resolution, external partner coordination, technical bug reporting, process optimization
Preferred skills
Zendesk experience, music industry knowledge, Mac/Windows proficiency, SaaS tools (Slack, Google Suite)
Responsibilities
Handle 60+ tickets daily, maintain 85%+ customer satisfaction score, resolve release issues, report technical bugs, offer workflow insights
Seniority
Mid-level, high-volume support