Technology Support Specialist - Full Time (40 hours/week)
Core
Provide timely technical support for computers, peripherals, and software applications, document service requests, and escalate issues to Tier 2.
Role type
Tier 1 IT support specialist
Builds
User accounts, security configurations, and PC deployments
Domain
Healthcare IT support
Deliverable
client delivery
Required skills
technical troubleshooting, user account administration, security configuration, PC deployment, helpdesk documentation
Preferred skills
healthcare environment experience, bachelor's degree in Information Systems
Technologies
Helpdesk application, PC-based software
Responsibilities
Provide customer support for computers and peripherals, document service requests in the Helpdesk application, create and administer user accounts with rights and security, escalate issues to Tier 2, configure and deploy computers and software