Reservations Supervisor
Core
Oversees luxury and lifestyle reservations, guest booking experience, and voice sales to maximize relationships between guests, travel agents, and third parties.
Role type
Senior reservations supervisor (luxury hospitality)
Builds
Guest booking experience and voice sales for luxury properties
Domain
Luxury hospitality / Travel & Tourism
Required skills
Reservation management, voice sales, travel agent commission processing, group request handling, rate and package knowledge, guest inquiry resolution, reservation policy enforcement, departmental liaison, spa service knowledge, computer proficiency
Preferred skills
Hospitality degree, multi-lingual capabilities
Technologies
Reservation systems, communication tools
Responsibilities
Process travel agent commissions and group requests, answer guest inquiries via phone, maintain reservation inbox correspondence, liaise between sales and operational managers, ensure adherence to Forbes Five Star call standards, handle daily correspondence and weekend third-party reservations
Seniority
Senior, hands-on IC