Overnight Front Office Manager
Core
Lead overnight front desk operations, manage night audit, and ensure guest safety and service continuity at a luxury hotel.
Role type
Senior IC front office manager (overnight)
Builds
Guest arrival/departure processes, nightly financial reports, and safe hotel operations
Domain
Hospitality / Hotel Management
Required skills
Night audit management, guest complaint resolution, property management systems (Opera, SynXis), team supervision, emergency response, interdepartmental coordination
Preferred skills
High-end hospitality experience, independent decision-making, multitasking under pressure
Responsibilities
Oversee front desk operations during overnight shift, supervise guest service agents, conduct property safety walks, handle guest check-ins/check-outs and special requests, resolve guest complaints, monitor lobby activity, communicate overnight events to morning management, coordinate with Housekeeping and Engineering, reconcile guest folios and room inventory, prepare front desk for morning shift transition, respond to emergencies, train and support overnight team members, manage room availability and cancellations, enforce safety and security procedures, perform administrative duties (incident logging, lost & found), maintain confidentiality of guest information
Seniority
Senior, hands-on IC