Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
Core
Supervise the Fairmont Gold Lounge and front desk operations to deliver personalized luxury service to discerning guests.
Role type
Front Office Supervisor (Luxury Hotel)
Builds
Fairmont Gold guest experience, front desk check-in/out, concierge services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Front desk operations, guest service recovery, reservation auditing, concierge services, shift management, Micros-Opera, ProServe certification
Preferred skills
Hotel Management degree, supervisory experience in large hotels, Royal Service experience
Technologies
Micros-Opera, Microsoft Word, Microsoft Excel
Responsibilities
Manage front desk duties including check-in/out and charge posting, review Fairmont Gold reservations for accuracy, provide concierge information, coordinate VIP arrivals and departures, empower colleagues to resolve guest issues, enhance Fairmont Gold product and services, maintain cross-departmental communication
Seniority
Individual Contributor, Supervisory