Fairmont Gold Lounge Attendant
Core
Deliver exceptional personalized service to Fairmont Gold guests by managing food and beverage operations, handling guest inquiries, and ensuring seamless check-in/check-out processes.
Role type
Luxury hotel lounge attendant and front office support
Builds
Breakfast, afternoon tea, evening cocktails, and refreshments for Fairmont Gold members
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Luxury guest service standards, Food and beverage service, Front office procedures, Guest check-in and check-out, Multitasking in fast-paced environments, Interpersonal communication
Preferred skills
Hospitality management degree, 1+ years in 4-5 star hotel executive lounge or front office, Foreign languages (Mandarin, Japanese, Korean)
Technologies
None
Responsibilities
Anticipate and fulfill guest needs, Handle guest inquiries and complaints, Prepare and serve food and beverages, Perform guest check-in and check-out, Respond to concierge requests (transportation, reservations, wake-up calls)
Seniority
Entry-level to Mid-level, hands-on IC