Senior Customer Service Representative
Core
Provide general office/clerical support and maintain Supply Chain Center operations including order processing, credit management, and customer service.
Role type
Senior Customer Service Representative (Supply Chain Operations)
Builds
Order processing, credit management, and customer support for Supply Chain Centers
Domain
Food & Beverage / Supply Chain
Required skills
Order processing, Credit management, Customer communication, Microsoft Office, Multi-tasking, Report preparation
Preferred skills
Bilingual, Call center experience, Bookkeeping or general accounting experience
Responsibilities
Support inbound/outbound phone calls, Prepare orders in WMS, Maintain credit management via SAP/Credit Tracker, Coordinate corporate information to stores, Maintain filing system for invoices and reports, Support specialty orders (school lunch, WRC, DIG), Manage add-ons and change requests, Meet performance metrics/objectives
Seniority
Entry-level to Mid-level (1+ years experience)
