Front Office Agent
Core
Welcome guests, manage daily front office operations, and ensure a personalized luxury stay experience at a 5-star resort.
Role type
Front Office Agent
Builds
Guest check-in/check-out, reservations, and payment processing
Domain
Luxury hospitality / Island resort
Deliverable
product features
Required skills
Guest relations, reservation management, upselling, PMS proficiency, problem solving, administrative accuracy
Preferred skills
Experience in 5-star/boutique hotels, knowledge of Ericsoft/SimpleBooking/Vertical Booking, additional languages
Technologies
Ericsoft, SimpleBooking, Vertical Booking
Responsibilities
Greet guests with professionalism, manage daily front office operations, assist guests throughout their stay, collaborate with Housekeeping/F&B/Concierge, handle guest requests and complaints, promote resort services and upsell, ensure accurate PMS usage and administrative procedures
Seniority
Entry to Mid-level, seasonal role