Deputy Project Director
Core
Implement total quality management and change management procedures for case management, enrollment, and customer services units while leading outreach and reporting operations metrics.
Role type
Senior management IC (Deputy Project Director)
Builds
Case management, enrollment, and customer service processes for job seekers and income maintenance programs
Domain
Human services / Workforce development
Required skills
Total quality management, change management, staff leadership, process improvement, data reporting, business process expertise, program development, community resource knowledge, vocational rehabilitation knowledge, disability service competencies
Preferred skills
Coaching and mentoring, analytical thinking, solution-focused approach, Microsoft Office proficiency, driving record compliance
Responsibilities
Implement quality management procedures, manage communication and coordination across units, provide leadership to staff, lead outreach activities, oversee operations metrics reporting, resolve case-related issues, coordinate fair-hearing processes, build business process expertise, compile quarterly reports, collaborate on program development
Seniority
Senior, hands-on IC