Associate, Member and Provider Programs
Core
Managing cross-functional implementations and projects for member experience and contact center operations to improve member and provider services.
Role type
Senior Program Manager (Member & Provider Programs)
Builds
Member experience initiatives, contact center workflows, and operational programs
Domain
Health Insurance / Healthcare Operations
Required skills
Program management, project planning, stakeholder engagement, risk mitigation, change management, frontline training development, compliance
Preferred skills
Contact center operations, enterprise-wide initiative execution, healthcare industry experience, PMP certification, Lean/Six Sigma certification, Master's degree
Technologies
Project management tools, contact center systems
Responsibilities
Lead end-to-end management of cross-functional projects for member experience and contact centers; Assess impact of new programs on operations and member experience; Proactively identify risks and implement mitigation strategies; Develop frontline training, workflows, and knowledge base artifacts; Mentor team members and promote professional development
Seniority
Senior, hands-on IC with mentorship responsibilities