Manager, Strategic Planning
Core
Lead cross-functional programs to evolve Oscar's contact-center model, balancing human service with AI-enabled automation while aligning enterprise partners on strategy and change management.
Role type
Manager, Strategic Planning
Builds
Contact-center service models and enterprise-wide change management initiatives
Domain
Health Insurance / Operations
Deliverable
product features
Required skills
Program management, Cross-functional stakeholder engagement, Data analysis and metrics interpretation, Change management, Project planning, Risk mitigation
Preferred skills
Master's degree, PMP or Program Management certification, Lean/Six Sigma certification, Healthcare industry experience
Technologies
None stated
Responsibilities
Lead end-to-end management of cross-functional implementations and projects, Evaluate departmental performance through data analysis and metric development, Collaborate with internal and external stakeholders to formulate implementation and change management strategies, Oversee and mentor team members, Ensure compliance with applicable laws and regulations
Seniority
Manager, hands-on leadership