IT Specialist / Help Desk Technician | Rochester | Onsite
Core
Deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices, while supporting core infrastructure and troubleshooting user accounts.
Role type
IT Help Desk Specialist
Builds
Desktop, laptop, and mobile device support; user account management; infrastructure maintenance
Domain
IT Support / Desktop Engineering
Required skills
Hardware repair, OS troubleshooting (Android, Apple, Microsoft), Active Directory, SCCM, PowerShell, Network troubleshooting (DNS, DHCP, GPO)
Preferred skills
A+ certification, SCCM, VMWare, Exchange, Network+, ITIL Foundation, scripting/batch files, project management
Technologies
SCCM, VMWare, Active Directory, Exchange, PowerShell, Android, Apple, Microsoft
Responsibilities
Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems; Support and troubleshoot user account information including rights, security, user groups, and email accounts; Assist in the ramp activity of new and existing business; Work alongside service delivery teams to move/add/change service delivery programs
Seniority
Mid-level, hands-on IC