IT Support Engineer Summer Intern
Core
Provide end-user computing support, manage endpoint hardware/software configuration, and maintain asset records for a decentralized user community.
Role type
IT Support Engineer (Intern)
Builds
Endpoint hardware and software configurations, Windows 10/11 migrations, and software distribution.
Domain
IT Operations / End-User Computing
Deliverable
product features
Required skills
Windows 10/11, Microsoft Office Suite, asset management, ticketing systems (ServiceNow), hardware troubleshooting, software installation
Preferred skills
Google Workspace, network infrastructure basics (switches, hubs, patch cabling), troubleshooting software installations
Responsibilities
Install and configure endpoints per documented processes; Participate in Windows 10 to 11 migration; Provide end-user support adhering to corporate policies; Maintain accurate asset records in ITSM toolset; Distribute software and application installs; Troubleshoot hardware, software, network, and peripheral issues; Update and close tickets in ITSM toolset.
Seniority
Intern
