Bilingual Night Royal Service Agent (Part Time)
Core
Provide professional guest services, handle internal and external calls, manage guest accounts, and support dining operations for hotel guests.
Role type
Night shift front-line guest service agent
Builds
Guest service interactions, call handling, and dining reservations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Bilingual communication, telephone etiquette, guest relations, POS system operation, emergency procedure knowledge, typing speed (40+ wpm), food and beverage knowledge
Preferred skills
Smart Serve certification, Point of Sale system experience, Food and Beverage experience
Responsibilities
Process external and internal calls, deliver and program wake-up calls, send Secure Pay forms, maintain guestroom telephones, organize daily amenity reports, take in-room dining orders, create and post guest bills, assist in training new colleagues
Seniority
Entry-level, part-time