Guest Relations Hostess/Host
Core
Ensure maximum guest satisfaction through personal recognition, prompt attention, and VIP service from arrival to departure.
Role type
Guest Relations Hostess/Host
Builds
Seamless guest experiences and revenue opportunities through inter-hotel sales and in-house facility promotion.
Domain
Hospitality / Luxury Hotel
Required skills
Guest relations, hospitality operations, VIP management, complaint resolution, guest feedback collection, team training, cross-department coordination, hospitality management systems, conflict resolution, multitasking, time management, professional etiquette.
Preferred skills
Multilingual abilities, four or five-star hotel experience.
Responsibilities
Meet and greet VIP guests personally, liaise with Concierge for events and special requests, maintain repeat guest history systems, handle guest complaints and ensure resolution, coordinate with Housekeeping, F&B, and Facilities, train junior staff, collect and document guest feedback, prepare welcome amenities and cards, review arrival lists for room allocations and special requests.
Seniority
Mid-level, hands-on IC