Technical Account Manager (all genders)
Core
Manage enterprise customer relationships and act as a trusted advisor for platform usage, integration, and architecture decisions.
Role type
Senior Technical Account Manager
Builds
Enterprise e-commerce platforms and SaaS solutions
Domain
Enterprise e-commerce, SaaS, Digital Consulting
Deliverable
client delivery
Required skills
Enterprise e-commerce architecture, API integrations (REST, GraphQL, webhooks), Headless commerce, MACH principles, Technical escalations, Product roadmap influence, QBRs
Preferred skills
Platform migrations, Pre-/post-sales consulting, SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud, Shopify Plus
Technologies
REST, GraphQL, webhooks, APIs, Storefronts, OMS, PIM, CMS, ERP
Responsibilities
Own and manage 5-10 enterprise customer relationships, Translate complex customer requirements into actionable feature requests, Coordinate technical escalations with engineering and support teams, Lead technical QBRs and roadmap alignment workshops, Monitor platform health and usage KPIs
Seniority
Senior, hands-on IC
