Technicien Informatique N2 F/H
Core
Level 2 IT support technician handling escalated incidents, user requests, and technical troubleshooting for enterprise clients.
Role type
Level 2 IT Support Technician
Builds
IT support services and user assistance for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Incident analysis and resolution, Microsoft Windows and Microsoft 365 environment knowledge, End-user hardware and peripherals troubleshooting, Basic network protocols (TCP/IP, DNS, DHCP, VPN), Ticketing tools proficiency
Preferred skills
Telecom and IP telephony environment experience, Service center environment experience
Responsibilities
Handle escalated Level 2 incidents and user requests, Analyze and qualify technical incidents, Ensure full resolution tracking of tickets, Assist users in adopting tools and solutions, Participate in recurring incident analysis, Contribute to knowledge base enrichment
Seniority
Junior to Mid-level, hands-on IC