Guest Experience Manager
Core
Oversee and enhance the overall guest experience throughout the hotel, focusing on VIPs, repeat guests, and special occasions.
Role type
Guest Experience Manager
Builds
Personalized guest experiences and service recovery initiatives
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, Communication, Complaint handling, Service recovery, Interpersonal skills, Problem-solving, Department coordination, Feedback analysis, Report preparation, Team coaching
Preferred skills
Additional languages, Swiss-inspired hospitality knowledge
Technologies
TrustYou
Responsibilities
Welcome and engage with guests, Handle guest feedback and complaints, Monitor guest satisfaction scores, Coordinate with other departments, Coach team members on guest engagement, Prepare guest experience reports, Ensure compliance with hotel standards
Seniority
Mid-level, hands-on IC